@GM I Literally cannot access my support page at all

I tried every single possible thing that I know of to try and access the support page, When I click help or support page at the bottom of the website it redirects me back to https://support.trionworlds.com/hc/en-us and it doesn't log me on if that makes sense. I can't even see submit ticket button by sign in. Im confused and frustrated on what to do.

Before I click Help


After I click Help


I do have other accounts which actually do work but this is my main one. Surely there's something wrong either from your end or mine.