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Queue Position did't move for over 60 minutes

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I was placed in queue at position 280 and slowly moved my way down to position 128. Then the numbers didn't change anymore.

The client did not crash.
In taskmanger the client was running normally.

After 60 minutes without visible change in queue position, I restarted the client and was placed at the end (Position 3800ish). During the 60 minutes a friend of mine overtook me in position and even managed to log in, while I was still at position 128.

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