PTS crashing instantly

when starting up PTS, as soon as the trion worlds logo shows, the game crashes. if i spam the "esc" key i can get to server select screen for roughly 1 seconds before the application closes.

troubleshooting i have tried:
uninstalling and reinstalling on both a SSD and HDD
updating all drivers
changing the system config file to skip intro cutscene
installing the whole thing through steam instead
i have a Razer mouse, but no Razer software running
admin mode
compatibility mode

pls halp